Welcome to VIAM Jewels (viamjewels.com). We value your trust and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your Personal Information when you visit our website or make a purchase.
1. Information We Collect
When you interact with our website, we may collect the following information:
- Identity Data: Name, date of birth, and gender.
- Contact Data: Email address, billing address, delivery address, and phone numbers.
- Financial Data: Payment card details or bank account details are collected directly by our secure payment gateways and are not stored on our servers.
- Technical Data: IP address, browser type, device information, and operating system.
2. How We Use Your Information
We use your data to:
- Process and deliver your orders, including managing payments and logistics.
- Send you order updates, tracking links, and delivery notifications via SMS/Email.
- Respond to your customer service requests and grievances.
- Improve our website, product offerings, and customer experience.
- Send promotional offers (only if you have opted in).
3. Data Sharing and Third Parties
We do not sell, rent, or trade your personal data. We only share necessary information with trusted third parties to fulfill our services:
- Logistics Partners: to ship your orders.
- Payment Gateways: to process secure transactions.
- Legal Authorities: If required by Indian law to respond to legal processes or protect our rights.
4. Cookies
We use cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can modify your browser settings to decline cookies, though this may limit your use of certain features on our site.
5. Data Security
We implement reasonable security practices and procedures in accordance with the Information Technology Act, 2000 to protect your data from unauthorized access, alteration, or disclosure.
6. Your Rights
You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, contact our Grievance Officer.
7. Contact Us
For any privacy-related concerns, please email us at support@viamjewels.com.