We love hearing from you! Whether you have a question about an order, need styling advice, or want to provide feedback, the VIAM Jewels support team is here to help.
1. Customer Support
For general inquiries, order tracking, and product information:
- Email: support@viamjewels.com (Expect a reply within 24 business hours)
- Instagram DM: @viamjewels
- Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST). We are closed on Sundays and National Holidays.
Tip: If you are contacting us about an existing order, please include your Order ID in the subject line for faster resolution.
2. Registered Business Address
VIAM Jewels Ambala City, Haryana -134003, India
3. Grievance Redressal Mechanism
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, and Information Technology Rules, 2011, if your query remains unresolved or if you have a serious complaint regarding our services, you may escalate the matter to our Grievance Officer.
Grievance Officer Details:
- Name: Vidhika
- Designation: Grievance Officer
- Email: care@viamjewels.com
The Grievance Officer will acknowledge the receipt of any consumer complaint within 48 hours and redresses the complaint within one month from the date of receipt.